It’s just common sense that companies that clearly communicate their understanding of the customer’s problem, and then explicitly define their value & differentiation in the context of that problem, have a distinct competitive advantage. Unfortunately, in order to create effective contextual value and differentiation messages, you first need to break down the customer’s problem into […]
Sales organizations are not very good at objectively assessing the probabilities of winning sales opportunities. By default, they spend more that 50% of their precious selling time on opportunities that are lost to competition or to “no decision.” There’s also a subtle, deeper problem with this issue. What the research is really telling us is that sales organizations are not applying process and structure to selling on a consistent basis, so they have no real way to understand where sales “quality” problems exist, and how to address them.
Currently, in the CRM industry, there are a myriad of potential solutions to pick from (this isn’t a 5 Guy’s style menu, where you can have anything that you want, as long as it is burger or a hot dog); instead there are many options in this crowded and commoditized market. Therefore, you may want to ensure that your search is focused on several key concepts that we will explore
The fundamental difference between product messaging and solution messaging is the process of breaking down a customer’s problem into its underlying causes. Sales people have been taught this concept for several decades now, yet over 95% of business oriented marketing organizations fail to reflect this fundamental aspect of a solution strategy in the content they produce.
An overwhelming majority of marketing organizations adopt the Hybrid Value Model when they decide to support a solution oriented sales strategy. The hybrid model combines both buyer-aligned and seller-aligned perspectives and it supports high level problem-solution messages along with more tactical and explicit feature-function messages.
We have all heard of – and many of us follow – the supposition that selling to existing customers is easier and a more cost effective way to generate revenue and thus a great way to grow business. Based on a recent observation I would like to offer a contradictory theory to this widely held perspective.
Feature comparisons and competitive matrices are the core ingredients of effective product centric marketing and selling messages. But unfortunately, when most marketing organizations try to make the transition from product centric to solution centric messaging the focus seems to change from communicating differentiation to one of just describing how their products and services solve the customer’s problems.