Why Solution Messaging Matters

Many sellers struggle with how to communicate the value of potential solutions to buyers. This is because most sales training and marketing collateral tend to focus on the attributes and characteristics of products or services. They emphasize how products or services operate, rather than on how they provide value in solving specific customer problems. This is a subtle but vitally important distinction.

Product-focused messaging frustrates buyers because it gives them only part of the information they need to make a buying decision. While knowing how the features of a product or service will work is useful, it is not enough. To feel comfortable with a purchase, buyers also demand that sellers articulate how a solution will impact their business and to what degree. Specifically, they want to know what kind of unique advantage a solution may provide, and how much it will be worth to them before they can make a confident buying decision.

Developing Effective Solution Messages

We explored this fundamental need for effective solution messaging in our book, The Solution-Centric Organization. In that book, Keith Eades and I described how a product marketing team can help sellers to articulate value by conducting a customer-focused solution messaging exercise. Product marketing teams can capture their thinking in a Solution Messaging Card, which consists of the following components:

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Example of a Solution Messaging Card

Messages for each critical business issue that a solution addresses can be used to create a “deck” of Solution Messaging Cards. Such a collection of solution-centric messaging provides a common language and frame of reference for key marketing and sales communications. This gives sellers the ability to communicate effectively with buyers, who can then make a confident purchase decision.

We’ve developed a Solution Messaging Card template, which you can download here.

If your sales team is having trouble articulating the value of your solutions to buyers, we can help – contact us for a complimentary consultation at +1 (704) 227-6500, or by email to info@spisales.com.

How You Sell Is the Last Advantage