Customer Success Manager

Customer Success Group
Charlotte, United States

Job Description

We’re looking for a Senior Customer Success Manager to join the Sales Performance International (SPI) team here at our corporate US headquarters in Charlotte, North Carolina. This individual is an experienced enterprise-level consultant who will be responsible for leading customer engagements focused on sales performance improvement and change management. The Senior CSM will work with enterprise-level organizations (our customers), SPI and 3rd party resources to help successfully implement and deploy sales performance improvement solutions, which typically include the following: 

The Senior CSM role is not a quota-based sales role; however, the Senior CSM is part of an Account Management team where the Senior CSM works closely with the sales lead (Account Executive) to develop and expand customer relationships focused on identifying new opportunities for further expansion and growth with the SPI/customer partnerships.  

Account Management

Project / Program Management 

Change Management