Privacy Policy

Because of the common concern about privacy on the World Wide Web, SPI has adopted the following Privacy Policy for the Site. This Privacy Policy was developed as an extension of SPI’s commitment to combining the highest-quality products and services with the highest level of integrity in dealing with our customers and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to SPI and to assist you in making informed decisions when using our Site and our services. This statement will be continuously assessed against new technologies, business practices, and SPI’s customers’ needs.

Table of content

1. Who processes your personal data collected through this website?
2. For what purposes does SPI collect your personal data?

    1. 2.1 Personal data that you voluntarily provide to SPI through this website

 

    2.2 Technical and not personally-identifiable information (cookies)

3. Who are the data recipients of the personal information we collect about you?
3.1 Categories of recipients
3.2 International transfers
4. For what period will SPI retain your personal data?
5. What rights can you exercise with respect to the processing of your personal data?
6. Who to contact when you have a query regarding the processing of your personal data?
7. What rules apply to the processing of your personal data when clicking on links placed on SPI website directing to SPI partner’s websites or other websites?
8. Changes to the privacy policy

1. Who processes your personal data collected through this website?

Sales Performance International NV whose registered office is located at Elsinore Building Da Vincilaan 9 B-1930 Zaventem Belgium (hereinafter referred to as “SPI”) is responsible for the processing of your personal data (i.e. any information that would allow to identify you, either directly or indirectly) collected through this website.

2. For what purposes does SPI collect your personal data?

When you visit SPI’s Site you may provide SPI with two types of information: personal information that is collected on an individual basis and Site use information collected as you browse our Site.
1. SPI processes personal data that you voluntarily provide to SPI through this website for the purposes of:

    1. a) in connection with the provision of SPI services. For example, if you fill out a “Contact us” Web form, you will be asked for your contact details (name, email address, phone numbers). The Company will use the information provided to contact you about your interest in our services.

 

 
 

2. In some cases, SPI may automatically (i.e., not via registration) collect technical information when you connect to the Site that is not personally-identifiable.

Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using and the domain name of the Web site from which you linked to our Site.
When you view the Site, SPI also may store some information on your computer. This information will be in the form of a “Cookie” or similar file and can help us in many ways. Cookies are pieces of information that some Web sites transfer to the computers browsing that Web site, and are often used for record-keeping purposes. Cookies perform various functions such as saving your passwords, listing potential purchases and saving your personal preferences with respect to particular Web sites. Many consider the use of Cookies to be an industry standard.

Your Internet browser is probably set to accept Cookies. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. If you alter the configuration of your browser to refuse Cookies, it is possible that some areas of our site that may use Cookies will not function properly when you view it.

Please refer to your Browser instructions to learn more:

  1. If you use Internet Explorer:
    Windows Cookies
  2. If you use Safari :
    Apple Cookies
  3. If you use Firefox:
    Mozzilla Cookies
  4. If you use Chrome:
    Chrome Cookies
  5. If you use Opera:
    Opera Cookies

Each cookie falls within one of the four following categories:

  1. Analytics — data gathering and usage tracking.
  2. Functionality / Preference — storing user preferences, and preferences for navigation, pop-ups, and other site functions.
  3. Essential — information that is essential to the optimization and performance of the website(s).
  4. Targeting / Advertising — data gathering for advertising, marketing, and targeted ad purposes.

The list of Cookies used on the Websites is attached as Annex 1.
The personal data processed for these purposes are necessary for the performance of the rental agreement concluded with SPI. SPI does not sell and does not intend to sell or rent personal data about you to third parties.

3. Who are the data recipients of the personal information we collect about you?

    1. 3.1 Categories of recipients

 

    1. Your personal data will be disclosed to:

      1. a) the authorised personnel of SPI and of other entities of the same group for the purposes described in this privacy policy;

 

      1. b) authorised third party:

        1. i. Third party ad networks like Linkedin, Facebook and Google Adwords to display advertising on their websites.

 

        1. ii. Bound to personalize your experience on the website (based on your consent).

 

        1. iii. Other third parties like Salesforce, Pardot and Outreach.io to contact you in order to share news concerning our products or special promotions.

 

        1. iv. Business partners: SPI may partner with other companies to jointly offer products, services, or programs (such as webinars or downloadable content). If you specifically express interest in, or register for a jointly–offered product, service, or program through SPI’s website, SPI may share data collected in connection with interest with our partner(s).

SPI can also disclose your personal data to the extent required by law and/or by competent authorities.

3.2 International transfers
As necessary to provide you with SPI services, SPI will transfer your personal data to other entities of the SPI group in the EU or outside the EU for the purposes set forth herein.
Depending on the case, certain recipients may be located in countries which have been recognized by the European Commission as ensuring an adequate level of data protection or in countries which has not been recognized as ensuring such a level of protection. In any case, SPI has put in place appropriate safeguards to protect your personal data, in compliance with the EU regulation no.2016/679.
SPI uses sales and marketing products (Salesforce and Pardot) whose data may be stored in the United States. These products have a data protection policy which is compliant with GDPR and you can check here : https://www.salesforce.com/eu/campaign/gdpr/

4. For what period will SPI retain your personal data?

    1. a) Personal data processed:

 

    1. • in connection with the provision of SPI services

 

    1. • to improve and customize the visitor’s experience on our website

 

    1. • for marketing activities

 

    1. • to share administrative information

We retain personal data that you provide us as long as we consider it potentially useful in contacting you about the services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements and for any proportionate and reasonable period necessary to achieve the purposes listed above. We will delete this information from the servers at an earlier date if you so request.

b) Personal data processed to assess the effectiveness of site content and traffic through the use of cookies : please see the list of cookies below, which indicates the expiration of each cookie.

5. What rights can you exercise with respect to the processing of your personal data?

As per EU regulation no.2016/679, you can benefit from the following rights:

    1. a) right of access: right to obtain confirmation as to whether or not your personal data are being processed by SPI, and, where that is the case, to access to these personal data and to obtain further information on the characteristics of their processing ;

 

    1. b) right to rectification: right to obtain the rectification of inaccurate personal data or, taking into account the purposes of the processing, the right to have incomplete personal data completed, including by means of providing a supplementary statement;

 

    1. c) right to erasure (or the so-called “right to be forgotten”): right to obtain the erasure of your personal data in certain circumstances ; right to object and right to withdraw your consent:

 

    1. At any time, right to object to the processing of your personal data to prevent SPI from continuing to carry out such processing:

      1. i. where your data are processed for direct marketing purposes;

 

      1. ii. where your personal data are processed to improve SPI services, or on the basis of SPI’s legitimate interest more generally. In that case, your request will be satisfied only if you provide SPI with a description of the particular situation legitimating your request and save if SPI can demonstrate overriding legitimate grounds in light of your particular situation.

f) right to withdraw your consent: where the processing of your personal data is based on your consent, you benefit from the right to withdraw your consent to the processing of your personal data at any time and to prevent SPI from continuing to carry out such processing;
g) right to data portability: where the processing of your personal data is based on your consent and by automated means, the right to receive the personal data you provided to SPI, in a structured, commonly used and machine-readable format and to transmit those data to a third party.

If you wish to exercise any of these rights, please contact us as set out below in section 6. In addition, in SPI promotional and marketing emails and other communications, SPI will also include instructions on how to unsubscribe.
To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections
As per article 77 of the EU regulation no. 2016/679, you can lodge a complaint about the processing of your personal data with the body regulating data protection in your country if you consider that the processing of your personal data infringes the said EU regulation no. 2016/679.

6. Who to contact when you have a query regarding the processing of your personal data?

For general query regarding the processing of personal data carried out by SPI or to exercise your rights (access, rectification, erasure, etc.), or for legal notifications: please send us an email to privacy@spisales.com or contact us at Sales Performance International NV, Elsinore Building Da Vincilaan 9 B-1930 Zaventem, Belgium.

7. What rules apply to the processing of your personal data when clicking on links placed on SPI website directing to SPI partner’s websites or other websites?

    1. SPI is not responsible for the practices employed by Web sites linked to or from SPI’s Site nor the information or content contained therein.

 

    Please remember that when you use a link to go from SPI’s Site to another Web site, this Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites that have a link on SPI’s Site, are subject to that Website’s own rules and policies. Please read over those rules and policies before proceeding.


8. Changes to the privacy policy

    This privacy policy was published on May 15, 2018. In the case of changes to this privacy policy by SPI, such changes will be submitted to you and you will be asked to accept the new conditions.

Annex 1: list of cookies

 

Cookie Name Provider (Where it comes from) Cookie Purpose (category) Cookie Duration (Experation) Cookie Decription
_ga Font Awesome (bootstrapcdn.com) Essential 2 Years Usage tracking for fonts.
_gid Font Awesome (bootstrapcdn.com) Essential 2 Years Usage tracking for fonts.
_gat Font Awesome (bootstrapcdn.com) Essential 2 Years Usage tracking for fonts.
mako_uid Eyeota (eyeota.net) Targeting/Advertising 3 months
icu AppNexus Targeting/Advertising Session Store data for advertising purposes, including interest-based advertising.
anj AppNexus Targeting/Advertising Session Store data for advertising purposes, including interest-based advertising.
sess AppNexus Targeting/Advertising Session Store data for advertising purposes, including interest-based advertising.
uuid2 AppNexus Targeting/Advertising 3 Months Store data for advertising purposes, including interest-based advertising.
_msaId Bing Targeting/Advertising 1 Year Advertising.
BizoID Linkedin Targeting/Advertising 6 Months LinkedIn Ad analytics.
BizoData Linkedin Targeting/Advertising 6 Months LinkedIn Ad analytics.
BizoUserMatchHistory Linkedin Targeting/Advertising 6 Months LinkedIn Ad analytics.
BizoNetworkPartnerIndex Linkedin Targeting/Advertising 6 Months LinkedIn Ad analytics.
BizoNetworkPartnerIndex Linkedin Targeting/Advertising 6 Months LinkedIn Ad analytics.
lang Linkedin Targeting/Advertising 6 Months LinkedIn Ad analytics.
VID Linkedin Targeting/Advertising 8 Months LinkedIn Ad analytics.
bcookie Linkedin Targeting/Advertising 1 Year LinkedIn Ad analytics.
_lipt Linkedin Targeting/Advertising 1 Month
liap Linkedin Targeting/Advertising 1 Year
_utmz Linkedin Targeting/Advertising 6 Months
amcv_ Linkedin Targeting/Advertising 1 Year
ELOQUA Linkedin Targeting/Advertising 1 Year Elequa tracking
_ga Linkedin Targeting/Advertising 2 years Google Analytics
_utma Linkedin Targeting/Advertising 1 Year Google Analytics
lidc Linkedin Targeting/Advertising 1 Year Used for Routing
li_dc Linkedin Targeting/Advertising 1 Year
dc_id CogoCast Targeting/Advertising Session
gsy CogoCast Targeting/Advertising 2 Weeks
gpl CogoCast Targeting/Advertising 2 Days
gid CogoCast Targeting/Advertising 2 Weeks
permutive-id Doubleclick (Google) Targeting/Advertising 2 Years
psegs Doubleclick (Google) Targeting/Advertising 2 Years
cto_lwid Doubleclick (Google) Targeting/Advertising 1 Year
permutive-session Doubleclick (Google) Targeting/Advertising 2 Years
IDE Doubleclick (Google) Targeting/Advertising 2 Years
DSID Doubleclick (Google) Targeting/Advertising 2 Weeks
EE Exelate Targeting/Advertising 5 Months
hsk_663 Exelate Targeting/Advertising 5 Months
ud Exelate Targeting/Advertising 5 Months
c_user Facebook Targeting/Advertising 4 Months
datr Facebook Targeting/Advertising 1 Year
fr Facebook Targeting/Advertising 4 Months
sb Facebook Targeting/Advertising 1 Year
xs Facebook Targeting/Advertising 4 Months
NID Google Analytics 6 Months
SIDCC Google Analytics 3 Months
SAPISID Google Analytics Session
SID Google Analytics Session
HSID Google Analytics Session
APISID Google Analytics Session
AID Google Targeting/Advertising 1 Year
hjClosedSurveyInvites HotJar Analytics 1 Year This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePolls HotJar Analytics 1 Year This cookie is set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in.
_hjMinimizedPolls HotJar Analytics 1 Year This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
hjDoneTestersWidgets HotJar Analytics 1 Year This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
_hjMinimizedTestersWidgets HotJar Analytics 1 Year This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
_hjDoneSurveys HotJar Analytics 1 Year This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn’t completed the survey yet.
_hjIncludedInSample HotJar Analytics 1 Year This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.
_hjShownFeedbackMessage HotJar Analytics 1 Year This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.
optimizelyBuckets Optimizely Analytics 10 Years Records the Optimizely Classic variation that the visitor has seen for each experiment.
optimizelyEndUserId Optimizely Analytics 10 Years Used as a cache for a visitor’s actions between tracking calls.
optimizelyRedirect Optimizely Analytics 10 Years After Optimizely Classic has executed a redirect experiment, stores the variation ID of the redirect experiment.
optimizelyReferrer Optimizely Analytics 10 Years After Optimizely Classic has executed a redirect experiment, stores the document.referrer property from the original page, so that Optimizely can pass it into integrated technology platforms.
optimizelySegments Optimizely Analytics 10 Years Persists the visitor’s Optimizely Classic segments: browser, campaign, mobile, source type, and any custom dimensions that you may have configured.
lijit_retarget Lijit Advertising (sovrn.com) Targeting/Advertising 9 Months cookie to indicate if a user can be considered for various retargeting ad campaigns running on the platform.
ljt_reader Lijit Advertising (sovrn.com) Targeting/Advertising 1 Year Cookie enables us to recognize your browser or device when you return to our site or one of our partner’s sites.
3pids Lijit Advertising (sovrn.com) Targeting/Advertising 1 Year This cookie enables us to keep track of the partners who have synced their id to our Lijit id.
ljtrtb Lijit Advertising (sovrn.com) Targeting/Advertising 1 Year This cookie enables us to help our advertising partners make decisions about displaying an advertisement to you.
_ga Livechat Inc. Functionality / Preference 1 Year
LiveChat_ Livechat Inc. Functionality / Preference 6 Months
amplitude_idlivechatinc.com Livechat Inc. Functionality / Preference 10 Years
chat_widget_amplitude_idlivechatinc.com Livechat Inc. Functionality / Preference 10 Years
__lc_cst Livechat Inc. Functionality / Preference 2 Years
__livechat Livechat Inc. Functionality / Preference 3 Years
__livechat_lastvisit Livechat Inc. Functionality / Preference 3 Years
__lc_cid Livechat Inc. Functionality / Preference 2 Years
__cfduid Localizer (localizer.co) Functionality / Preference Essential 1 Year
_ga Localizer (localizer.co) Functionality / Preference Essential 2 Years
km_lv Localizer (localizer.co) Functionality / Preference Essential 5 Years
tbLangLocalizerCo Localizer (localizer.co) Functionality / Preference Essential 10 Years
_gcl_aw Localizer (localizer.co) Functionality / Preference Essential 3 Months
km_ai Localizer (localizer.co) Functionality / Preference Essential 5 Years
__insp_wid Localizer (localizer.co) Functionality / Preference Essential 1 Year
LocalizerSessionID Localizer (localizer.co) Functionality / Preference Essential 10 Years
__insp_uid Localizer (localizer.co) Functionality / Preference Essential 10 Years
_gac_ Localizer (localizer.co) Functionality / Preference Essential 3 Months
__insp_targlpt Localizer (localizer.co) Functionality / Preference Essential 1 Year
__insp_targlpu Localizer (localizer.co) Functionality / Preference Essential 1 Year
__insp_nv Localizer (localizer.co) Functionality / Preference Essential 1 Year
__insp_slim Localizer (localizer.co) Functionality / Preference Essential 1 Year
PAPVisitorId Localizer (localizer.co) Functionality / Preference Essential 10 Year
__insp_sid Localizer (localizer.co) Functionality / Preference Essential 1 Year
G_ENABLED_IDPS Localizer (localizer.co) Functionality / Preference Essential 10 Year
lbh Media6degrees (dstillery.com) Targeting/Advertising 3 Months
__gads Media6degrees (dstillery.com) Targeting/Advertising 1 Year
clid Media6degrees (dstillery.com) Targeting/Advertising 6 Months
rdrlst Media6degrees (dstillery.com) Targeting/Advertising 6 Months
sglst Media6degrees (dstillery.com) Targeting/Advertising 6 Months
vstcnt Media6degrees (dstillery.com) Targeting/Advertising 6 Months
acs Media6degrees (dstillery.com) Targeting/Advertising 6 Months
mltp Bombora (ml314.com)

Targeting/Advertising Session
tp Bombora (ml314.com)

Targeting/Advertising Session
pi Bombora (ml314.com)

Targeting/Advertising 2 Weeks
AWSELB Bombora (ml314.com)

Targeting/Advertising Session
_fp StraightNorth

Targeting/Advertising 1 Year Contains unique ID assigned to visitors.
_dt StraightNorth

Targeting/Advertising 2 Years Contains unique ID assigned to visitors.
snid StraightNorth

Targeting/Advertising 1 Year Contains unique ID assigned to visitors.
SERVERID Mongoose Metrics

Targeting/Advertising 1 Year Call Tracking
visitor_id Pardot

Targeting/Advertising, Functionality / Preference 10 Years The visitor cookie is composed of a unique visitor ID and the unique identifier for your account.
pi_opt_in Pardot

Targeting/Advertising, Functionality / Preference 10 Years The pi_opt_in cookie is set with a true or false value when the visitor opts in or out of tracking.
pardot Pardot

Targeting/Advertising, Functionality / Preference Session A session cookie named “pardot” is set when you’re logged in as a Pardot user.
mbox Pardot

Targeting/Advertising, Functionality / Preference 2 Weeks
__cfduid Pardot

Targeting/Advertising, Functionality / Preference 3 Months
pdType Pardot

Targeting/Advertising, Functionality / Preference 3 Months
_ga Pardot

Targeting/Advertising, Functionality / Preference 2 Years Google Analytics
AMCV_ Pardot

Targeting/Advertising, Functionality / Preference 2 Years
dtCookie Pardot

Targeting/Advertising, Functionality / Preference Session
__unam Pardot

Targeting/Advertising, Functionality / Preference 1 Year
rxVisitor Pardot

Targeting/Advertising, Functionality / Preference 2 Years
webact Pardot

Targeting/Advertising, Functionality / Preference 1 Year
_ga Pardot (pi.pardot)

Targeting/Advertising, Functionality / Preference 2 Years
_pendo_visitorId Pardot (pi.pardot)

Targeting/Advertising, Functionality / Preference 3 Months
pardot Pardot (pi.pardot)

Targeting/Advertising, Functionality / Preference Session
_pendo_meta Pardot (pi.pardot)

Targeting/Advertising, Functionality / Preference 3 Months
hblid Pardot (pi.pardot)

Targeting/Advertising, Functionality / Preference 1 Year
_pendo_accountId Pardot (pi.pardot)

Targeting/Advertising, Functionality / Preference 3 Months
olfsk Pardot (pi.pardot)

Targeting/Advertising, Functionality / Preference 1 Year
lpv Pardot (pi.pardot)

Targeting/Advertising, Functionality / Preference Session
__cfduid CloudFlare

Functionality / Preference 1 Year
__cfduid CloudFlare

Essential 1 Year It is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
wpe-auth SPI Sales [Internal / Domain]

Essential Never Authentication and login.
_hjIncludedInSample SPI Sales [Internal / Domain]

Essential Never Authentication and login.
_icl_current_language SPI Sales [Internal / Domain]

Functionality / Preference Never Language Preference.
tbLang SPI Sales [Internal / Domain]

Functionality / Preference Never Authentication and login.
tbCur SPI Sales [Internal / Domain]

Functionality / Preference Never Authentication and login.
muxData SPI Sales [Internal / Domain]

Functionality / Preference 20 Years
__lc.visitor_id. SPI Sales [Internal / Domain]

Functionality / Preference 2 Years LiveChat visitor ID.
rud Rocket Fuel (rfihub.com /sizmek.com)

Targeting/Advertising 1 Year
ub Rocket Fuel (rfihub.com /sizmek.com)

Targeting/Advertising 1 Year
eud Rocket Fuel (rfihub.com /sizmek.com)

Targeting/Advertising 1 Year
cmd Rocket Fuel (rfihub.com /sizmek.com)

Targeting/Advertising 1 Year
smd Rocket Fuel (rfihub.com /sizmek.com)

Targeting/Advertising 1 Year
euds Rocket Fuel (rfihub.com /sizmek.com)

Targeting/Advertising 10 Years
ruds Rocket Fuel (rfihub.com /sizmek.com)

Targeting/Advertising 10 Years
_gid SPI Sales [Internal / Domain]

Functionality / Preference, Analytics Session Google Analytics
_ga SPI Sales [Internal / Domain]

Functionality / Preference, Analytics 2 Years Google Analytics
visitor_id SPI Sales [Internal / Domain]

Functionality / Preference, Analytics 10 Years
gscv SPI Sales [Internal / Domain]

Functionality / Preference, Analytics 2 Years
gsci SPI Sales [Internal / Domain]

Functionality / Preference, Analytics 2 Years
gscs SPI Sales [Internal / Domain]

Functionality / Preference, Analytics 2 Years
_hjIncludedInSample SPI Sales [Internal / Domain]

Functionality / Preference, Analytics 10 Years
gwcc SPI Sales [Internal / Domain]

Functionality / Preference, Analytics 3 Months
__distillery SPI Sales [Internal / Domain]

Functionality / Preference, Analytics 1 Year
fs_uid SPI Sales [Internal / Domain], FullStory (www.fullstory.com)

Targeting/Advertising 10 Years
ei_client_id SPI Sales [Internal / Domain]

Functionality / Preference, Analytics 2 Years
ei_client_id SPI Sales [Internal / Domain]

Functionality / Preference, Analytics 2 Years
ei_client_id SPI Sales [Internal / Domain]

Functionality / Preference, Analytics 2 Years
visitor_id Global (global.spisales.com, Pardot)

Targeting/Advertising 10 Years
pardot Global (global.spisales.com, Pardot)

Targeting/Advertising 10 Years
AWSELB Bound (getsmartcontent.com)

Targeting/Advertising 10 Years
gsci Bound (getsmartcontent.com)

Targeting/Advertising 2 Years
mrp-prelytics MRP Prelytix (tracker.mrpfd.com)

Targeting/Advertising 2 Years
_ga MRP Prelytix (tracker.mrpfd.com)

Targeting/Advertising 2 Years
intercom-id- MRP Prelytix (.mrpfd.com)

Targeting/Advertising 20 Years
_gid MRP Prelytix (.mrpfd.com)

Targeting/Advertising 1 Day
DV www.google.com

Analytics Session
_ga www.google.com

Analytics 2 Years
UULE www.google.com

Analytics 1 Day
muxData Wistia (fast.wistia.net)

Functionality / Preference, Essential 20 Years
__distillery Wistia (fast.wistia.net)

Functionality / Preference, Essential 3 Months