Customer Growth Sparks 26% Jump at Piedmont Natural Gas

Like every energy provider, Piedmont Natural Gas (PNG) struggled in the recession. Revenue had sputtered and sales figures were dim. The annual number of new customers fell from 35,000 to 10,000 in just five years. The company’s management knew the best way to brighten the figure was to give the sales force some gas.

“We were dealing with a whole series of challenges and we started seeing that the old way of doing things was no longer going to fly,” said Bill Williams, Vice President of Sales and Delivery Services, Piedmont Natural Gas.

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